Refund policy
Hassle-Free Return Policy | Self-Service Returns
MyCasaDelight.com
At MyCasaDelight, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we offer a simple and convenient self-service return process.
Return Eligibility
We accept returns for items that are:
• Unused and unworn
• In the same condition as received
• Returned with original tags
• In the original packaging
Returns must be requested within 30 days of delivery.
Self-Service Returns
Customers can easily submit return requests directly through their MyCasaDelight customer account.
Your account allows you to:
• Track orders
• View order history
• Save addresses for faster checkout
• Submit return requests
To log in, simply enter the one-time code sent to your email. No username or password is required.
Once your return request is submitted and approved, we will send you:
• Return instructions
• A return shipping label
Free Return Shipping (USA)
We offer free return shipping within the United States.
✔ No restocking fees
✔ Full refund on approved returns
Need Help With Your Return?
You may contact us directly, and our support team will assist you.
We will provide a return label and instructions for sending your package.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is:
• Damaged
• Defective
• Incorrect
Contact us immediately so we can review the issue with the shipping carrier and resolve it as quickly as possible.
Non-Returnable Items
Some items cannot be returned, including:
• Perishable goods (food, flowers, plants)
• Custom or personalized products
• Personal care items (beauty products)
• Hazardous materials or flammable items
Additionally, gift cards are non-refundable and cannot be returned.
If you have questions about whether your item qualifies for return, please get in touch with us.
Exchanges
If you would like to exchange your product, the 30-day return period begins from the date you receive your order.
Once we receive and inspect the returned item, we will process the exchange or refund.
Refund Processing
Once your return is approved, your refund will be issued to your original payment method.
Refund timeline:
• Processed within 5 business days after approval
• Banks or credit card providers may take 3–5 additional business days to post the refund
